emails going to wrong person

  • Profile Image
    Honey Goodman
    Asked on April 05, 2019 at 01:29 PM

    I got an email from you folks saying I was using the old verision.  Not sure what that is about.  

    Also, emails are being forwarded to Honey@treasurevalleyhospice.com instead of David@treasurevalleyhospice.com 


  • Profile Image
    denis_calin
    Answered on April 05, 2019 at 02:51 PM

    Hi Honey,

    The email about using the old version was most likely because you switched to the old version of the PDF editor and switched back. If you can provide me the text or a screenshot of the email, I can look into this question further. 

    The notification emails are being forwarded to Honey@treasurevalleyhospice.com because that is the notification email set up for the Clone Of Notification 1 on your Volunteer Visit Documentation Form:https://form.jotform.com/TVHVolCoord/documentation-form

    1554489840Screen Shot 2019-04-05 at 11.3


    To change this:

    1. Go to Settings>Email

    2. Click on the orange pen button to edit

    3. Go to Recipients tab

    4. Delete your email and add David@treasurevalleyhospice.com

    5. All submissions notifications will now be sent to David.


    I can see that all notification emails for the TVH Volunteer Application Form are being sent to David already.

    Please let me know if you have any other questions. Thank you and have a wonderful day!