What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Shows "0 submission" when there are submissions

    Asked by ewfinch on February 12, 2013 at 12:09 PM

    Forms with submissions are showing as "0 submission" on the admin page, but when the form is selected and directed via the submissions button, there ARE submissions.

     

    Also, submissions are not producing email notifications to Gmail. I have added a filter to permit all jotform.com and jotform.us emails, but the problem persists.

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    Answered by pinoytech on February 12, 2013 at 12:33 PM

    Hi,

    We apologize for the inconvenience that may have caused. Let me forward this issue to our dev team to investigate the issue and for further assistance.

    ---

    With regards on submissions not being received, can you please share to us the URL of the Form for further assistance?

    Thank you!

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    Answered by boquiaches on February 12, 2013 at 01:12 PM

    I have the same problem!

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    Answered by ewfinch on February 12, 2013 at 01:48 PM

    http://www.jotform.us/ewfinch/DRF

    http://www.jotform.us/ewfinch/SMRF

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    Answered by ewfinch on February 12, 2013 at 02:28 PM

    The Design form appears to have been fixed. However, my other forms are still having the same issues:

    http://www.jotform.us/ewfinch/WRF

    http://www.jotform.us/ewfinch/PRF

    http://www.jotform.us/ewfinch/PRRF

    http://www.jotform.us/ewfinch/PhRF

    A submission was just made with the http://www.jotform.us/ewfinch/WRF and does not appear on the admin page.

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    Answered by ewfinch on February 12, 2013 at 02:36 PM

    Also, I made a change to the Design form just moments ago and now no longer shows submissions once again. Will this happen every time I make a small edit to a form?

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    Chief Technology Officer

    Answered by eee on February 12, 2013 at 04:35 PM

    Submission counts are synced.

    Regards.