Forum Support: can't view past support questions

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    Megan Ellingwood 
    Asked on April 05, 2019 at 03:20 PM

    When I go into forums to find the my questions button to see all of the support questions associated with my account, no button appears. When I go to my email, find a previous question, and attempt to click on the thread, it gives me an error message. Do you have any idea why this is happening?

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    BDAVID
    Answered on April 05, 2019 at 04:55 PM

    That thread if private. You need to log in to your account username "pjclearwater" before accessing that thread.

    Let us know if you need more help.

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    Megan Ellingwood 
    Answered on April 05, 2019 at 05:00 PM

    So that account was changed today from pjclearwater to museumofflight (different username but same administrator email, etc). Does the pjclearwater account still exist?

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    BDAVID
    Answered on April 05, 2019 at 06:17 PM

    No, the username "pjclearwater" does not exist anymore, but the threads don't update, so they still have the old username registered, which is why it requires a login. If you want to, we can make it public, so you can access it.