Account suspened

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    Jessica Hayes 
    Asked on April 05, 2019 at 05:09 PM


    I keep getting an error message that my account is suspended. I just opened it today and created one form. Can you please help, as I was very much looking forward to this service.


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    Answered on April 05, 2019 at 05:44 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting user credentials.




    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.