Account suspened

  • Jessica Hayes
    Asked on April 5, 2019 at 5:09 PM

    Hello,

    I keep getting an error message that my account is suspended. I just opened it today and created one form. Can you please help, as I was very much looking forward to this service.


    Jess

  • Bitia JotForm Support
    Replied on April 5, 2019 at 5:44 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting user credentials. http://www.jotform.us/form/90946298898180

    http://www.jotform.us/form/90944889084171

     

    15545001172019 04 05 1533 Screenshot 10


     

    Gathering these types of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.



    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.