What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form no longer displays "Thank You" to submitters and no longer sends email notification

    Asked by duadmin on February 12, 2013 at 12:25 PM

    As of today my form has stopped displaying the thank you message to submitters and it no longer send the notificaiton email I setup to me.  The forms are still sbumitted if i log into jotform but this is totally broken. whats going on?????

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    Answered by HPGivingCards on February 12, 2013 at 12:46 PM

    We are having the exact same problem. Something is wrong with Jotform today.

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    Answered by duadmin on February 12, 2013 at 12:50 PM

    I found that removing my dropbox integration fixed the issue. apparently that broke today... hope jotform will fix.

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    Answered by jefreylandicho on February 12, 2013 at 12:50 PM

    I have forwarded this issue to our developer. Our developers will look into this problem and get back to you.

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    Answered by jeanettebmz on February 12, 2013 at 04:33 PM

    The issue has been fixed as reported by our CTO.

    Please apologize for any inconvenience this might have caused to you

    Cheers!