How can my clients unsubscribe?

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    Georgeff
    Asked on April 05, 2019 at 06:36 PM

    I set up three payment options and let customers know that they may unsubscribe after their first payment. How will they do that?  Can I make an "Unsubscribe" button or do they need to go into their PayPal account, which they are required to create for subscriptions, and do it there? Thanks.

     

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    Jed_C
    Answered on April 05, 2019 at 10:22 PM

    They will need to go to their PayPal account under pre-approved payment section and disable the recurring payments.

    You can send them this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    I hope that helps. Let us know if you have any questions or if you need further assistance. 

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    Georgeff
    Answered on April 08, 2019 at 09:08 AM

    According to the guide you shared, are my clients going to see that when they buy something from me, it will say that they were charged by JotForm?  Or is the guide for your clients who are paying JotForm via Paypal to unsubscribe?

    1554728892cancelpp.jpg

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    Georgeff
    Answered on April 08, 2019 at 10:07 AM

    In addition to my question above, I also notice that there is a dead link on the page.

    1554732400deadlinkpp.jpg


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    Kevin_G
    Answered on April 08, 2019 at 11:37 AM

    Yes, that guide applies to the JotForm subscriptions through PayPal only, it may apply to the payments made through a form using the PayPal integration, but it may confuse the users. 

    Instead, you may share them this guide: https://www.paypal.com/cs/smarthelp/article/how-do-i-cancel-a-subscription-faq577 

    They should find the merchant name you have set up on your PayPal account, it will not appear as JotForm. 

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    Georgeff
    Answered on April 08, 2019 at 12:00 PM

    Thank you for finding that link and clear explanation, Kevin!

    I am so impressed with all of the JotForm support team. You guys are all quite amazing. I hope your supervisors read these comments. You guys have a great company.