PayPal Checkout: Error message is displayed when submit button is clicked.

  • wflowers
    Asked on April 5, 2019 at 10:22 PM

    What or if a fix for the problem using  the PayPal checkout in the form that is blocking the submitting button (error) to send field data to email? Is a status?

     Answered by Nick_So

    I have checked your form and I can see that there is some issue with the integration. The submit button is placed above the payment integration. Instead, it should be at the end of the form after the payment integration. In PayPal checkout, the payment is authorized on the form itself. The payment is executed only when the form is submitted.

  • Ashwin JotForm Support
    Replied on April 6, 2019 at 3:21 AM

    I am not sure if I have understood the issue you are having. I did check your form and you have added PayPal checkout page. If user authorize the payment and then click on the submit button, the submission will be captured and notification emails will be sent.

    What error message you see when you click on the submit button? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload screenshot in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.

  • wflowers
    Replied on April 6, 2019 at 4:43 PM
    When PayPal Checkout is in the form we do not get emails when the submit
    button is clicked and get an error.
    If PayPal Checkout is taken out of the form the submit button will send the
    field data information to the emails.
    Look at the attached document.

    Virus-free.
    www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    ...
  • wflowers
    Replied on April 6, 2019 at 4:43 PM
    http://tihsclassof7t9.com/eventplan.html
    ...
  • Jed_C
    Replied on April 6, 2019 at 11:11 PM

    I'm not able to see the screenshot. Can you please follow this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum when attaching a screenshot.

    In the meantime, kindly try to remove the script part of the iframe code and try submitting the form again with PayPal checkout and see if that works.

    1554606632script tag Screenshot 10

    Looking forward for your response. 

  • wflowers
    Replied on April 7, 2019 at 12:43 AM
    No did not do it and it is do it in a preview form -----when I click the
    Submit button i get the error there too. Just to build one false dummy form
    and drag in a PayPal Checkout into a form and submit a button, then by take
    out the PayPal and then submit the button and you will get all your email
    fields will in your emails.

    Virus-free.
    www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    ...
  • David JotForm Support Manager
    Replied on April 7, 2019 at 11:07 AM

    The error you are receiving when you click on the Submit button is due to the required validation:

    1554649346checkout Screenshot 10

    If the PayPal Checkout field has an amount, you need to click on the PayPal Checkout button to process the payment first, otherwise, the form won't be submitted.

    If the amount is zero, then there is no need to process a payment, and the form can be submitted:

    1554649485zero Screenshot 21

    See how it works in the example provided on this guide: https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    73885 paypalcheckout Screenshot 32

    Let us know if you need more help.