PayPal Checkout: Error message is displayed when submit button is clicked.

  • Profile Image
    wflowers
    Asked on April 05, 2019 at 10:22 PM

    What or if a fix for the problem using  the PayPal checkout in the form that is blocking the submitting button (error) to send field data to email? Is a status?

     Answered by Nick_So

    I have checked your form and I can see that there is some issue with the integration. The submit button is placed above the payment integration. Instead, it should be at the end of the form after the payment integration. In PayPal checkout, the payment is authorized on the form itself. The payment is executed only when the form is submitted.

  • Profile Image
    ashwin_d
    Answered on April 06, 2019 at 03:21 AM

    I am not sure if I have understood the issue you are having. I did check your form and you have added PayPal checkout page. If user authorize the payment and then click on the submit button, the submission will be captured and notification emails will be sent.

    What error message you see when you click on the submit button? I would suggest you to please share a screenshot of the issue and we will take a look. The following guide should help you how to upload screenshot in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response.

  • Profile Image
    wflowers
    Answered on April 06, 2019 at 04:43 PM
    When PayPal Checkout is in the form we do not get emails when the submit
    button is clicked and get an error.
    If PayPal Checkout is taken out of the form the submit button will send the
    field data information to the emails.
    Look at the attached document.

    Virus-free.
    www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    ...
  • Profile Image
    wflowers
    Answered on April 06, 2019 at 04:43 PM
    http://tihsclassof7t9.com/eventplan.html
    ...
  • Profile Image
    Jed_C
    Answered on April 06, 2019 at 11:11 PM

    I'm not able to see the screenshot. Can you please follow this guide https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum when attaching a screenshot.

    In the meantime, kindly try to remove the script part of the iframe code and try submitting the form again with PayPal checkout and see if that works.

    1554606632script_tag.png

    Looking forward for your response. 

  • Profile Image
    wflowers
    Answered on April 07, 2019 at 12:43 AM
    No did not do it and it is do it in a preview form -----when I click the
    Submit button i get the error there too. Just to build one false dummy form
    and drag in a PayPal Checkout into a form and submit a button, then by take
    out the PayPal and then submit the button and you will get all your email
    fields will in your emails.

    Virus-free.
    www.avast.com

    <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
    ...
  • Profile Image
    BDAVID
    Answered on April 07, 2019 at 11:07 AM

    The error you are receiving when you click on the Submit button is due to the required validation:

    1554649346checkout.gif

    If the PayPal Checkout field has an amount, you need to click on the PayPal Checkout button to process the payment first, otherwise, the form won't be submitted.

    If the amount is zero, then there is no need to process a payment, and the form can be submitted:

    1554649485zero.gif

    See how it works in the example provided on this guide: https://www.jotform.com/help/542-How-to-Integrate-Form-to-PayPal-Checkout

    73885_paypalcheckout.gif

    Let us know if you need more help.