Cannot log in to the account

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    Asked on April 06, 2019 at 12:14 AM

    Hi Question, I had a jotform and account with you guys.

    Not sure why but i can't login ?

    Can you let me know what happen ? I wasn't notify, wasn't sure what happened

    Thank for the help

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    Answered on April 06, 2019 at 08:36 AM

    You could not log in to the account/username  eckokaka4 because the account and forms were suspended.

    It was suspended due to violation to the Terms of Use.

    Scams. You agree that you will not use the JotForm Service or any form(s) you create using the JotForm Service for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.

    Phishing. You agree that JotForm, Inc. may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information
    . You may not use the JotForm Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

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    Answered on April 06, 2019 at 08:54 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting copies of driver's licenses.

    Cleaner's Application - Final Round

    Complete Cleaners Application


    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    Our phishing detector will automatically flag the forms found and suspend the account or this can be manually performed by our Staff.

    You may collect driver's license numbers if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, social security cards, driver's licenses, credit/debit cards and statements, bank statements, voided cheques/checks, birth/marriage certificates, visas and photo IDs.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    Answered on April 06, 2019 at 07:49 PM

    Hi i didn’t know this sorry about this 

    is it possible to delete that application form to reinstate my account ? 

    Sorry about that 


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    Answered on April 06, 2019 at 07:50 PM

    Just reread the messages 

    can you delete the offending fields to lift the suspension 

    greatly appreciated 


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    Answered on April 07, 2019 at 06:45 AM

    I have deleted the Driving licence field from the Form and activated your account.


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    Tamar S Flowers 
    Answered on April 08, 2019 at 06:50 PM

    my account also  has been suspended and I also have a DL upload field.. can that fild be deleted from my form and my account reactivated
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    Answered on April 08, 2019 at 08:39 PM

    I have moved your concern to a separate thread here to avoid confusion: