Encryption Problems - Submission PDFs have encrypted data

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    Asked on April 06, 2019 at 03:44 AM

    I have recently changed my keys and they work however when encryption is in place they wont allow me to download the PDF on my forms.

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    Answered on April 06, 2019 at 09:57 AM

    We do not save the private key files in our servers, so we cannot generate the submission PDFs with the decrypted data. This is done to provide you with the best security possible.

    You can 'Print' an encrypted entry to save it as a PDF file manually.

    For example, in Google Chrome select a 'Save as PDF' option.

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    Answered on April 06, 2019 at 03:43 PM
    That’s not my question I have the keys however when i try and download the PDF it wont allow me?
    Thomas Clark
    NapeX Finance Ltd
    Mobile: 07885 981 762

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    Answered on April 06, 2019 at 04:59 PM

    We have two PDF types:

    1) Fillable PDF forms (blank forms).

    2) Filled submission PDF files.

    When the form encryption is enabled, there is no way to get regular PDFs.

    In fillable PDF forms, the encryption is not supported. In submission PDFs, the decryption is not supported. There is no way to download a submission PDF file with decrypted data.