Encryption Problems - Submission PDFs have encrypted data

  • Napex
    Asked on April 6, 2019 at 3:44 AM

    I have recently changed my keys and they work however when encryption is in place they wont allow me to download the PDF on my forms.


  • Mike
    Replied on April 6, 2019 at 9:57 AM

    We do not save the private key files in our servers, so we cannot generate the submission PDFs with the decrypted data. This is done to provide you with the best security possible.

    You can 'Print' an encrypted entry to save it as a PDF file manually.

    Encryption Problems Submission PDFs have encrypted data Image 1 Screenshot 30

    For example, in Google Chrome select a 'Save as PDF' option.

    Encryption Problems Submission PDFs have encrypted data Image 2 Screenshot 41

  • Napex
    Replied on April 6, 2019 at 3:43 PM
    That’s not my question I have the keys however when i try and download the PDF it wont allow me?
    Thomas Clark
    Director
    NapeX Finance Ltd
    Mobile: 07885 981 762







    ...
  • Mike
    Replied on April 6, 2019 at 4:59 PM

    We have two PDF types:

    1) Fillable PDF forms (blank forms).

    2) Filled submission PDF files.

    When the form encryption is enabled, there is no way to get regular PDFs.

    In fillable PDF forms, the encryption is not supported. In submission PDFs, the decryption is not supported. There is no way to download a submission PDF file with decrypted data.