Collecting Voice recordings

  • Profile Image
    apavitt
    Asked on April 06, 2019 at 06:15 AM

    When using the form to collect voice recordings:


    1. When I receive the URL to the recording via email it works.  However via the PDF attachment it doesn't.

    2. How securely/private is the stored recording?

    3. How long is the recording stored for?

    4. How can I download and remove the online recording?

    Screenshot
  • Profile Image
    Victoria_K
    Answered on April 06, 2019 at 10:06 AM

    Hello,

    Please find answers to your questions below.

    1. When I receive the URL to the recording via email it works.  However via the PDF attachment it doesn't.

    I have just tested the link in PDF file and it seems to work on my end. I can assume that you are opening it when not logged in to your account. Please try to log in to your account via additional browser tab and check if you will be able to open files via PDF. 

    2. How securely/private is the stored recording?

    There is an option to protect files on Settings page of your account. You may lift privacy settings, which require log in to review files, here is the link: https://www.jotform.com/myaccount/settings 

    For more security related information, please visit this link: https://www.jotform.com/security/ 

    3. How long is the recording stored for?

    Recordings are stored as long as submission exists on your account. 

    4. How can I download and remove the online recording?

    To download form files, please review this guide: How-to-Download-the-Submission-Files

    There is no specific option to remove the file only, to delete files you need to delete associated form submissions: How-to-Delete-Form-Submission-Data

    Let us know if you need more help. 

  • Profile Image
    apavitt
    Answered on April 06, 2019 at 11:43 AM
    The URL on my pdf I'd not a complete http url. It begins with a "/". It
    doesn't work for me on my mobile either.
    ...
  • Profile Image
    Victoria_K
    Answered on April 06, 2019 at 12:49 PM

    You are right, it displays a shortened URL, but still links to the full path of the file:

    Do you get any error when clicking on the link?

  • Profile Image
    apavitt
    Answered on April 07, 2019 at 05:43 AM
    It goes to this URL:
    https://www.jotform.com/widget-uploads/voiceRecorder/90922162129353/5ca48bcd26513_1554287565.wav
    But I get a Jot Form page can't be displayed page when I click on it.
    ...
  • Profile Image
    Victoria_K
    Answered on April 07, 2019 at 08:54 AM

    That is correct. You get an error because your account is set up to protect file uploads:

    3refz.png

    https://www.jotform.com/myaccount/settings 

    If you log in to your account in a browser that is opening the link, you should be able to download the file without the error. Please try and let us know if any problem will persist.

  • Profile Image
    apavitt
    Answered on April 07, 2019 at 02:43 PM
    OK that works, thank you.
    ...