What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    DROPBOX INTEGRATION: Thank You page will show blank

    Asked by kimberlydaniels11 on February 12, 2013 at 01:12 PM

    this is causing chaos!

     

    help!

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    Answered by pinoytech on February 12, 2013 at 01:20 PM

    Hi Kim,

    We apologize for the inconvenience that may have caused. One of my colleague already submitted ticket to our dev team with regards to this issue and we would like to ask for your patience while they are fixing this.

    Thank you!

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    Answered by jeanettebmz on February 12, 2013 at 01:31 PM

    A temporary workaround would be to remove the dropbox integration to prevent the Thank You page going blank

    Again, we are truly sorry about it, the ticket it's been marked as urgent

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    Answered by kimberlydaniels11 on February 12, 2013 at 03:00 PM

    We had a HUGE roll out today of product.  We have spent the ENTIRE day fielding calls from our reps with panick… that they could not submit because there is no confirmation page. This has cost me a day of work today… YESTERDAY was almost as bad! It’s been getting worse since last week with another form. Now it’s all of my forms!

     

    My boss is FURIOUS with me as I pushed to use YOUR services and on a crucial day – nothing with the forms is working

     

    Our processor and myself are also not getting all email notifications of submissions

     

    This is a disaster and if it costs me my job – I will be livid and very vocal about it

     

     

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    Answered by kimberlydaniels11 on February 12, 2013 at 03:01 PM

    I removed Drop box integration... but I am not so sure that is the issue with me

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    Answered by jeanettebmz on February 12, 2013 at 03:27 PM

    It's a general glitch we are currently having. However,  removing DB should solve temporary the issue. Please remove DB and leave either gdrive or the spreadsheet integration if leaving both does still make problems

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    Answered by jeanettebmz on February 12, 2013 at 04:37 PM

    Dear Kimberly

    Our Chief Technology Officer has informed me that the issue has been finally resolved. We deeply apologize for all the inconveniences and the discomfort this might have caused to you. New capabilities were added to our Dropbox integration , so it should be stable now