Why are the completed PayPal submissions shown in the "Pending Submissions" ?

  • Profile Image
    Barbara Grier 
    Asked on April 06, 2019 at 08:48 PM

    There are 9 pending submissions in my registrations.  I have checked with PayPal and they have paid.  I have also received copies of their registrations.  Why are their names showing in pending submission?

    Thanks,

    Barbara

  • Profile Image
    roneet
    Answered on April 07, 2019 at 07:08 AM

    Please note that there are two possibilities on why the payment ends up as incomplete payments.

     a. If the user does not settle the payment. When the form is submitted, users are redirected to the PayPal checkout page. If they do not complete the payment, submission ends up as incomplete payments.

     b. If user settle the payment but IPN is disabled in your PayPal account. Make sure to enable it to avoid getting such problem. Please check out our Paypal FAQ page to learn on how to enable IPN in your Paypal account.

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    http://www.jotform.com/help/135-How-to-View-Pending-Submission

    Marking the incomplete submissions as complete will not process any payments. It only moves the incomplete payment submissions into your submissions page (submissions data grid below the page)

    Let us know if you need further assistance.

    Thanks.