Submission emails are missing a field

  • AlisonSpragg
    Asked on April 7, 2019 at 4:10 AM

    Hi,


    My latest emails following form submission are missing the field Customer NAme.  I have been trying to arrange that the emails subject will include the customer name as well.  At the moment I have no customer name in the email body or in the subject line of the email.  Can you please help?


    Thankyou,

    Alison 



    Page URL: https://form.jotform.co/90631946414862
  • Kevin Support Team Lead
    Replied on April 7, 2019 at 11:42 AM

    I can see you were provided with a screen-cast to add the customer name to your email subject on a previous thread you opened, here are the steps: 

    1554529919nameInEmail Screenshot 10

    Have you tried this? If not, please kindly do it and see how it goes. 

    Here's also a screen-cast about how to add a row and missing field to your email: 

    Submission emails are missing a field Image 21

    If you cannot view the images on email, open this thread in a web browser: https://www.jotform.com/answers/1784998 

    I hope this helps.