- robinowsleyAsked on February 12, 2013 at 02:26 PM
. . . after zero changes on my end. As far as I can tell, the forms may be submitting in terms of transferring the user data to my completed form chart, but the user is getting a blank screen instead of my success page, and subscribers are already writing in to complain.
The forms in question are also NOT transferring to dropbox, and also NOT sending their email notifications.
Again, I've changed nothing about my setup on my end in months. From when the notifications stopped, both email and the .pdfs in dropbox, it would seem the problem started shortly after midnight US Pacific time, almost 12 hours ago now.
Please don't tell me I need to do tests by reinstalling everything. I really haven't changed anything in months, so I'm hoping you can find the problem on your end, thanks.
edited to add: I read some other support requests from a bunch of folks having simiilar problems. One suggestion was to change the sender email address for the notification to "firstname.lastname@example.org." At least some of my forms in question having the difficulties have that as the sender email address already, so that's definitely NOT the issue, at least not with my account.
- JotForm SupportEduardoMendezAnswered on February 12, 2013 at 03:18 PM
We apologize for the inconveniences and thank you for bringing this to our attention!
We are currently looking into the issue. This has been forwarded to our dev team.
As soon as there are news on this issue, they will update this thread.
- JotForm SupportEduardoMendezAnswered on February 12, 2013 at 03:24 PM
With this in mind, I have doen more testing and if you remove the Dropbox integration the form should work normally.
As a workaround, we suggest that you try our Google drive integration as a backup while the issue is resolved. Please stay tunned for updates from our dev team.