I created a form with file uploads but I cannot get the images when I receive an email

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    Asked on April 07, 2019 at 04:59 AM

    I've created a form to apply for work, but it does not send the uploaded emails.

    in fact he sends them but I can not get them.

    what is the problem

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    Answered on April 07, 2019 at 12:18 PM

    I'm sorry, but do you mean that you are not getting the file uploads in the form through email? Or do you mean you cannot download the files through your email account? 

    Note that your File Privacy is enabled in your account - settings page (https://www.jotform.com/myaccount/settings) which means that you can only download the file while you are logged in to our website. 

    To download the files, I would suggest accessing the submissions page.

    Guide here: https://www.jotform.com/help/356-How-to-Download-the-Submission-Files