Can I cancel my subscription and get a refund

  • Profile Image
    Albert Lee Miller
    Asked on April 07, 2019 at 11:22 AM

    Hi I haven’t used my Jot Form ever. I’m wondering if I can be refunded. Thank you! 

  • Profile Image
    Welvin
    Answered on April 07, 2019 at 02:20 PM

    Yes, we can refund your last payment. First, you need to cancel the subscription to your end by following our steps here: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. The Profile ID to cancel is I-6AL8PUH1RNRW. It's under your preapproved payments in Paypal.

    Once canceled, please update this thread so we can send the refund request to our billing team.