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Albert Lee MillerAsked on April 7, 2019 at 11:22 AM
Hi I haven’t used my Jot Form ever. I’m wondering if I can be refunded. Thank you!
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Welvin Support Team LeadReplied on April 7, 2019 at 2:20 PM
Yes, we can refund your last payment. First, you need to cancel the subscription to your end by following our steps here: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription. The Profile ID to cancel is I-6AL8PUH1RNRW. It's under your preapproved payments in Paypal.
Once canceled, please update this thread so we can send the refund request to our billing team.