I've submitted 3 requests for help and none are showing

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    Sherylin
    Asked on April 07, 2019 at 05:07 PM

    Hello. I'm requesting support but not getting replies and my questions are not showing. 

  • Profile Image
    jherwin
    Answered on April 07, 2019 at 06:02 PM

    I checked our email and forum, but I can not see the other tickets posted from you. Could you please explain or post your questions here?

    We'll wait for your response.

  • Profile Image
    Sherylin9
    Answered on April 08, 2019 at 05:51 AM

    Hello


     


    This is really bizarre – but I submitted another request this morning and it has also vanished – even though I did see it published. I’ve got two queries:


     


    Keeping the form on user: Sherylin9 but having the Sherylin logins How to have an e-signature on a fillable pdf form. E-signature and smooth signature only seem to work with the online form. Is there a signature widget that works with fillable pdf? Also, did you receive my ticket regarding this?
  • Profile Image
    Sherylin
    Answered on April 08, 2019 at 06:43 AM
    Hello

    This is really bizarre – but I submitted another request this morning and it has also vanished – even though I did see it published. I’ve got two queries:

    1. Keeping the form on user: Sherylin9 but having the Sherylin logins
    2. How to have an e-signature on a fillable pdf form. E-signature and smooth signature only seem to work with the online form. Is there a signature widget that works with fillable pdf? Also, did you receive my ticket regarding this?

    Kind regards

    Sherylin

    ...
  • Profile Image
    jonathan
    Answered on April 08, 2019 at 09:42 AM

    The usernames Sherylin9 and Sherylin  are two different accounts. 

    I suggest you respond only to the thread in which the correct username was used. 

    It will be really confusing if you will be responding on a thread using your multiple usernames.


  • Profile Image
    Sherylin
    Answered on April 08, 2019 at 11:43 AM
    Thanks. I have asked for the accounts to be merged. Might this be possible? I’d like to keep the form I’ve created on the Sherylin9 account but keeping the logins for Sherylin.
    ...
  • Profile Image
    Kevin_G
    Answered on April 08, 2019 at 12:52 PM

    I can see you were assisted regarding moving the form on this thread: https://www.jotform.com/answers/1785241 

    Please kindly follow up your matter on this thread.