Change username

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    sazry_83
    Asked on April 08, 2019 at 02:58 AM

    Dear OIC


    Kindly assist to change the username to "mbsbbank"

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    AndrewHag
    Answered on April 08, 2019 at 06:51 AM

    As per your request, I have changed your username to mbsbbank.

    If you change your username, all the custom URL forms will stop working, as the URL contains your username. To make the forms work, you need to recreate the custom URL again.

    Here is the guide: Create-a-Custom-URL-of-a-Form

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    mbsbbank
    Answered on April 08, 2019 at 09:04 PM

    OMG.. I did not know that there will be an impact on existing links.. if that's the case, could you assist to change it back to origin name "sazry_83"

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    Jed_C
    Answered on April 08, 2019 at 11:00 PM

    Not the form link, just the custom URL. Original form link will still be the same, but if you added the custom URL https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form, that needs to be updated because URL will be using the new username.

    Would you still like us to revert back your username to "sazry_83"? Looking forward for your response. 

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    mbsbbank
    Answered on April 08, 2019 at 11:07 PM

    Yes, please.. Because the latest link published yesterday is inaccessible.

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    Jed_C
    Answered on April 08, 2019 at 11:45 PM

    Username has been changed back to sazry_83, per your request.

    Let us know if you have any questions or if you need further assistance.