Uploaded files are not being displayed in submission email.

  • Profile Image
    Asked on April 08, 2019 at 06:08 AM


    Attachment is not visible when I receive an email via the contact form but is visible when I log in through your website and view the message.

    Please advise.

  • Profile Image
    Answered on April 08, 2019 at 09:37 AM

    I am sorry for the trouble caused to you. Are you still having this issue?

    I did check your account setting and you seems to have already disabled "Require log-in to view uploaded files." privacy. You should be able to view the uploaded image successfully.

    I also checked our email logs and the last email which was sent displays the image correctly. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if the issue persists.

    We will wait for your response.