Not able to load PDF form in "PDF Editor". It gets stuck.

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    schipper673953
    Asked on April 08, 2019 at 07:15 AM
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    ashwin_d
    Answered on April 08, 2019 at 10:27 AM

    I am sorry for the trouble caused to you. I am reporting it to our backend team. We will get back to you as soon as we have any update on this.

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    ahether
    Answered on April 08, 2019 at 10:30 AM

    Have been experiencing the same issue since Friday...
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    Victoria_K
    Answered on April 08, 2019 at 11:35 AM

    Hello @ahether, We will be checking your account in a separate thread: https://www.jotform.com/answers/1785887 Thank you!

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    schipper673953
    Answered on April 10, 2019 at 10:56 AM

    IMPORTANT 

    We have not yet received a response. We would like to hear from you what the solution can be. PDF continues to run and will not be opened. We cannot continue in the company without these forms

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    Victoria_K
    Answered on April 10, 2019 at 12:05 PM

    Our sincerest apologies for the inconvenience. I will send an update request on your behalf to the assigned team. When we get a response, we will post it here. 

    Thank you!

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    schipper673953
    Answered on April 17, 2019 at 12:15 PM

    We stil have no answer ??


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    Alan_D
    Answered on April 17, 2019 at 02:31 PM

    Sorry for any inconvenience. Unfortunately, there is no update for now. I am sending an email to our backend team. We will inform you here.

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    janberk
    Answered on April 24, 2019 at 04:02 AM

    Hi, your document was corrupted because of a bug we'd in early releases. The underlying issue is resolved and I've fixed your document. It looks it works correctly now.

    If you have further issues please let us know.