Changed account email but address didn't update

  • AssoPsy
    Asked on April 8, 2019 at 9:57 AM

    Hi,

    I contact you for a problem.

    I can't changed the email. I went in my profil for changed the email but it can't. It return always in the olde e-mail.

    It miss an "n" in my email.


    Please, can you do it for me!


    Thanks!

    Jotform Thread 1785712 Screenshot
  • David JotForm Support
    Replied on April 8, 2019 at 11:19 AM

    When changing email addresses for your account, there is a verification email sent to the current address to ensure the current account holder is making the update.  Check your mjeanotte@spg.qc.ca inbox, the verification email to authorize the change should be there.