Billed for renewal and would like to downgrade

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    Asked on April 08, 2019 at 10:21 AM

    Hi!  I was just billed for a renewal $99 and I need to downgrade.  Can you credit me back that amount?  


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    Answered on April 08, 2019 at 11:29 AM

    We are sorry for the inconvenience.

    I have checked your account subscription and you're subscribed to Gold Monthly. Your subscription has been auto renewed.

    To clarify, do you want to downgrade to Free or to downgrade to a lower subscription plan?

    You may downgrade your subscription to a lower plan and our system will automatically give you a pro-rated discount on your subscription.

    Looking forward for your response.

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    Answered on April 08, 2019 at 11:43 AM
    Hi. I no longer need the paid subscription. Can you help me downgrade my
    subscription to the free plan? Can I be refunded the $99 billed yesterday?
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    Answered on April 08, 2019 at 12:06 PM

    I have canceled your subscription back to Free plan and processed the refund. Please give us 5-7 days for your refund to reflect into your account.

    If you need further assistance, let us know.