PDF Editor Scrambling form data

  • Profile Image
    efrain220
    Asked on April 08, 2019 at 11:15 AM

    Can someone take a look at this when it comes to our service receipt form we are finding the section for parts is being moved around out of sequence? Also, do we have the option to go back to the previous format and not use Pdf editor?  

    Thanks

  • Profile Image
    BJoanna
    Answered on April 08, 2019 at 12:30 PM

    I am not exactly sure if I understood your issue correctly. Is order of the form fields incorrect inside of your PDF report? 

    If so, you can rearrange the form field inside of the PDF Editor or create a new PDF Document. 

    If you want to use our old PDF Designer you need to set Use New PDF Editor to NO on the Form Settings page. 

    1554740783PDF Editor.PNG

    If you decide to switch back to the old version, please tell us why you did it. This will help us to improve our new PDF Editor. 

  • Profile Image
    efrain220
    Answered on April 08, 2019 at 12:43 PM
    It is putting this section of parts like qty description ad PN out of order and we have so many things going on that this just adds to our work load. Unless your platform sends a document that is in line with the original layout we will go back to original setting.
    Thanks
    ...
  • Profile Image
    BJoanna
    Answered on April 08, 2019 at 01:46 PM

    When a new PDF Document is created with the new PDF Editor the order of the form fields should be the same as on your online form. However, if you want to position multiple fields in the same row, you will need to customize your PDF report and re-position the form fields. 

    You can also add a Print button to your form and then print it with the user's data. 

    Print Button on Forms

    How to Print the Form with the Users Data

  • Profile Image
    efrain220
    Answered on April 08, 2019 at 02:43 PM
    Understood, so our old format doesn’t transfer and we would have to make a new PDF from Scratch?
    Will ck the print button option because turning the new PDF editor did not work.
    Thanks
    ...
  • Profile Image
    stevenmarshall
    Answered on April 08, 2019 at 05:12 PM

    Hello efrain220,

    I apologize for the inconvenience you are having with the PDF editor.

    I cloned your form https://www.jotform.com/build/90976796542980 and did a test to create a PDF Document.

    Please see below:

    1554756533Screen Shot 2019-04-08 at 1.42

    It would be more like to customize the PDF document than to create a new PDF document.

    Please view the guide below:

    https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Hope this was helpful.


    Please let me know if you have any other questions or would like any more help!

    Thank you very much and have a great day!

     

  • Profile Image
    efrain220
    Answered on April 08, 2019 at 05:43 PM
    Thanks for the support. This looks much better and easier.
    Regards
    Efrain Rivera-President
    Success is not a coincidence; lack of it should not be a surprise-ER
    Alternative Power Solutions, Inc.
    "committed to delivering a timely, value added service..."
    HDQ. 6438 University Blvd * Ste 15, Winter Park FL 32792
    Other Loc.:10311 Woodberry Rd, Ste 105 Tampa, FL 33689
    Ph 407-261-5543 Fax 407-261-5546
    Visit us on line at www.apowersolution.com or on our facebook page:https://www.facebook.com/apowersolution You can also Twitter us: @apowersolution
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    ...
  • Profile Image
    stevenmarshall
    Answered on April 08, 2019 at 06:01 PM

    You are welcome.

    I am glad to hear this worked out for you.

    Please let me know if you have any other questions or would like any more help!

    Thank you very much and have a great day!