When logging into my account, I get a Login failed - AUTOSUSPENDED message

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    James 
    Asked on April 08, 2019 at 11:22 AM
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    BitiaP
    Answered on April 08, 2019 at 11:36 AM

    This form http://www.jotform.us/form/41203300964140 was found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.

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    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.

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    James 
    Answered on April 08, 2019 at 11:37 AM

    Yes, you can delete the offending fields. Thank you!

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    BitiaP
    Answered on April 08, 2019 at 11:46 AM

    The infringing fields have been deleted and your account has been reactivated.

    You may continue developing your forms according to our Terms of Use.

    Thank you.