What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Upload Button doesn't work

    Asked by ANA2013 on February 12, 2013 at 04:37 PM

    Hello -

    I just created my account and I cannot upload any documents. It keeps giving me a time out type of message.

    User: ana2013


    Please help


    Jessica Sivels




    Page URL:

  • Profile Image

    Answered by speel on February 12, 2013 at 04:57 PM

    Hi Jessica (ANA2013),


    I would suggest trying to upload in a different browser. Sometimes browsers become buggy and cannot do simple task that it should be doing. As an example, if you are using IE (Internet Explorer), try Chrome or Firefox. Or vice versa depending on which one you are using right now. 



  • Profile Image
    JotForm Support

    Answered by Welvin on February 12, 2013 at 10:47 PM

    Hi Jessica,

    Are you referring to the Upload Field into your form or when adding images to your form? I just tested your form and it works fine on my end.

    I have cleared your forms cache, this should fixed the issue in many cases. Please try to check again.