PDF Editor not working

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    DavidsonLondon
    Asked on April 08, 2019 at 12:09 PM

    Hi there, 


    for the past week or so i have not been able to even access the PDF editor for my forms. It asks if i would like to proceed with the PDF changes from the updated for but the page is completely unresponsive and does nothing. I need access to the PDF's but i am unable to.

    How can i resolve this?

    Kind Regards,  

    Screenshot
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    Richie_P
    Answered on April 08, 2019 at 01:20 PM

    We are sorry for the inconvenience this may have caused.

    I have tested your account and viewed your PDF editor but I can't seem to replicate the issue at my end. The PDF editor page seems to be working at my end.

    May we know what web browser are you using to edit your PDF?

    Can you please share to us your console report?

    Guide:https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers

    To post screenshots:-How-to-add-screenshots-images-to-questions-to-the-support-forum

    Looking forward for your response.

  • Profile Image
    DavidsonLondon
    Answered on April 09, 2019 at 05:12 AM

    I have resolved the issue by reinstalling chrome - nothing else was working 

    the entire jotform links were not responding once i tried to open 'client pdf' report.

    was unable to gather console information via any methods

    deleted all browser history didn't do anything.

    Reinstalling Chrome see to have fixed my issues for now.


    Many Thanks, 

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    jonathan
    Answered on April 09, 2019 at 07:37 AM

    Thank you for taking the time updating us on the status and letting us know you were able to resolved the issues.

    Contact us anytime should you require further assistance.