How do I block a spam user from submitting emails through our embedded Jotform?

  • Profile Image
    stashtea
    Asked on April 08, 2019 at 01:21 PM

    Is it possible to block a user (or users) entirely from submitting a Jotform on our website? We have been receiving quite a few spam email submissions in Chinese from the same address. All of the offenses have come from a different email all ending in @qq.com


    Thanks,

    Matt (mkorona@stashtea.com)

  • Profile Image
    AndrewHag
    Answered on April 08, 2019 at 02:37 PM

    I am afraid that there is no such facility of blocking submissions from specific users. I would recommend you to add captcha to your form.

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    You can also enable reCaptcha under Options tab after clicking the gear icon.

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    Also, as you mentioned email address of all the spam submissions are ending with @qq.com you can set the condition to hide the submit button whenever the user enters the email ending with @qq.com if you think it doesn't affect your normal submissions.

    Go to Settings > Conditions > Show/Hide Field and set the condition below:

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    Let us know if you need any further assistance.