Set up a jotform having issues downloading attached files

  • Profile Image
    Asked on April 08, 2019 at 03:19 PM

    Hi there,

    I helped a co-worker set up a jot form. We have a file upload button. The files do not exceed the MB limit. However, when receiving the request email no one can download/save/view the attached images (JPEG, PDF, PNG). When clicking on the file name we are directed to jotform 404 error page.

    Is there something we need to turn on or off to allow for viewing? The person who made the account can view the files, but no one else can.


    Leah Faulkner

  • Profile Image
    Answered on April 08, 2019 at 05:06 PM

    Hello Leah,

    It is likely that account is set up to protect files. Please check if login is required to view files on settings page: 

    When setting is lifted, you should be able to review files in any browser being not logged in to account.

    We will be glad to assist if you need more help, just let us know.