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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are not loading!

    Asked by Wende on February 12, 2013 at 05:33 PM

    I'm new to using JotForm and have been pleased so far.  My forms were all working nicely earlier this morning.  Now I can't get any of them to show, whether in preview or not.  It looks like something is going on with your servers guys, because there have been a few similiar complaints today.  Please let us know what's going on.  Hurry, I'm waiting to collect several payments today!  Forms should be showing on these two pages:

    http://www.girlygeekchic.com/#!start-here!

    http://www.girlygeekchic.com/#!payments

    ~W

    Page URL:
    http://www.girlygeekchic.com/#!start-here!

    Screenshot
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    Answered by jeanettebmz on February 12, 2013 at 05:50 PM

    Can you please clone your forms and re-embed them? That should resolve the issue. Let us know if this is not the case on this thread

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    Answered by urge2hunt2 on February 12, 2013 at 05:58 PM

    I have the same problem as Wende above - I cloned the form and it still won't load.

     

    http://www.jotform.com/?formID=30355927403149

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    Answered by Wende on February 12, 2013 at 05:59 PM

    Cloned 2 forms, re-embed with no resolution. :0(  I also saved one as secure and one not.  Neither show in jotform preview or on my site.  Here's the error:  "The connection has timed out.  The server at www.jotform.us is taking too long to respond."

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    Answered by Wende on February 12, 2013 at 06:10 PM

    I also just closed all browser windows, then re-opened in Explorer, FireFox, Opera & Chrome.  Nothing still.  I rebooted my system to see if maybe it was on my end but I think your servers are overloaded?  Hopefully you guys can work it out soon! Just my luck, the day I need to post the newest form for payments, is the day they decide to disappear!  Ugh...

    ~W

    P.S. - Thx for your compliment about my site Jeanette! :0)

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    Answered by Originatorfest on February 12, 2013 at 06:30 PM

    Same problem on ALL if my sites.

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    Answered by Wende on February 12, 2013 at 07:04 PM

    Come on guys, you're killin' me!  As a web designer, having forms that don't show correctly to customers is embarrassing!  I was hoping that I could switch to Jotform instead of hand coding everything but the old fashioned way is starting to look like a safer bet.  Pullleeeaase get larger/faster server capacity!

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    Answered by jeanettebmz on February 12, 2013 at 07:53 PM

    We really apologize for the inconvenience this is causing to you, our developers are currently working on it