recurring issue with survey form

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    kranch
    Asked on February 12, 2013 at 05:43 PM

    I was having some trouble recently with my survey showing on my site. Your support team determined it was related to a recent security upgrade at Jot Form and seemed to have resolved the issue.

    Unfortunately, the issue is back after we did a promotion drwaing traffic to the site to participate in the survey only for visitors to discover no survey existing. Very embarrasing and a poor reflection of our design firm in the eyes of our client.

    What gives? Is there an issue with the survey forms?

  • Profile Image
    KadeJM
    Answered on February 12, 2013 at 06:06 PM

    I do apologize that this has created an inconvenience for you. I went ahead and took a look at the link you provided to your website and I do see a survey form which appears to be working properly. I checked this in Chrome, FireFox, and Internet Explorer.

    If you are still having issues could you please let us know?

  • Profile Image
    kranch
    Answered on February 13, 2013 at 10:26 AM

    Thanks for the reply.

    I also checked the form in Safari, Chrome and Firefox and it yielded a solid black field with a vertical scroll bar.

    In one instance, after waiting several minutes for form to load, an error message appeared stating the jotform server was not responding.

    It may have been isolated to conection problems on my end as I experienced issues throughout the day yesterday.

    Today, the form is functioning properly.

  • Profile Image
    EltonCris
    Answered on February 13, 2013 at 11:30 AM

    Hi,

    Thanks for the updates. The form is working on my side as well. If you'd like to get rid of that scrollbar, re-embed your form using the following code.

    <iframe allowtransparency="true" src="//www.jotform.us/form/30303647858155" frameborder="0" style="width: 100%; height: 569px; border: none;" scrolling="no"></iframe>

    Feel free to let us know if you have further questions or concerns. Thank you!