What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    recurring issue with survey form

    Asked by kranch on February 12, 2013 at 05:43 PM

    I was having some trouble recently with my survey showing on my site. Your support team determined it was related to a recent security upgrade at Jot Form and seemed to have resolved the issue.

    Unfortunately, the issue is back after we did a promotion drwaing traffic to the site to participate in the survey only for visitors to discover no survey existing. Very embarrasing and a poor reflection of our design firm in the eyes of our client.

    What gives? Is there an issue with the survey forms?

    Page URL:

  • Profile Image

    Answered by KadeJM on February 12, 2013 at 06:06 PM

    I do apologize that this has created an inconvenience for you. I went ahead and took a look at the link you provided to your website and I do see a survey form which appears to be working properly. I checked this in Chrome, FireFox, and Internet Explorer.

    If you are still having issues could you please let us know?

  • Profile Image

    Answered by kranch on February 13, 2013 at 10:26 AM

    Thanks for the reply.

    I also checked the form in Safari, Chrome and Firefox and it yielded a solid black field with a vertical scroll bar.

    In one instance, after waiting several minutes for form to load, an error message appeared stating the jotform server was not responding.

    It may have been isolated to conection problems on my end as I experienced issues throughout the day yesterday.

    Today, the form is functioning properly.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 13, 2013 at 11:30 AM


    Thanks for the updates. The form is working on my side as well. If you'd like to get rid of that scrollbar, re-embed your form using the following code.

    <iframe allowtransparency="true" src="//www.jotform.us/form/30303647858155" frameborder="0" style="width: 100%; height: 569px; border: none;" scrolling="no"></iframe>

    Feel free to let us know if you have further questions or concerns. Thank you!