How to use AutoResponder emails in HIPAA accounts?

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    Julie Enichen 
    Asked on April 08, 2019 at 06:32 PM

    I am adding an auto responder email because I want my submitters to be able to edit a form after submission.

    Because we have the HIPAA form the link to edit is hidden. Is there a way that the edit form link can show and won't be hidden in the email?

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    Jed_C
    Answered on April 08, 2019 at 08:45 PM

    You will need to disable field protection if you want it to show in edit mode.

    ex.

    1554770649protect_field.gif

    Our guide here https://www.jotform.com/help/504-How-to-use-Notification-and-AutoResponder-emails-in-HIPAA-accounts should further explain the process.

    Let us know if you have any questions or if you need further assistance. 

  • Profile Image
    Julie Enichen 
    Answered on April 09, 2019 at 10:43 AM
    But how do I disable the HIPAA fields in the auto respond email? The edit link below needs to not be hidden when the user receives the email. Right now all the text is hidden. And the edit link isn’t in the main jot form so I can’t disable it there.
    [cid:image005.jpg@01D4EEB0.C56DCFF0]
    [cid:image006.jpg@01D4EEB0.C56DCFF0]
    Julie Enichen enichenj@ada.org
    Manager, Live Learning
    Department of Continuing Education
    312.440.7697
    ...
  • Profile Image
    Nik_C
    Answered on April 09, 2019 at 12:55 PM

    I'm afraid that we didn't receive your screenshots, you can attach them by following: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    What my colleague said is that if you disable the protection:

    1554828841Screen Shot 2019-04-09 at 6.53

    The Autoresponder will go with visible data:

    1554828902Screen Shot 2019-04-09 at 6.53

    If you have any further questions, please get back to us.

    Thank you!

  • Profile Image
    ADAscout
    Answered on April 09, 2019 at 02:37 PM

    1554834943Email Screenshot.JPG

  • Profile Image
    ADAscout
    Answered on April 09, 2019 at 02:38 PM

    Above image where I highlighted is where I put the {edit_link}. How do I unhide? If I disable the protection in the form it isn't solving the problem. 


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    Nik_C
    Answered on April 09, 2019 at 04:00 PM

    Thank you for the additional information.

    I'm afraid that edit link cannot work in HIPAA forms since it would break HIPAA compliance, therefore it is not available as option in Autoresponder email.

    Let us know if you have any further questions.

    Thank you!