JotForm upload limit: can we delete the previously uploaded documents to free some space?

  • Joni Tjhin
    Asked on April 8, 2019 at 7:10 PM

    To whom it may concern:

     

    We received notification email that we have reached our JotForm upload limit, to continue use the free account, can we delete the previously uploaded documents to free the space or you have any other suggestion. 

     

    Thank you in advance for your kind assistance and hope to hear from you soon.

     

    Regards,

    Joni

     

    Jotform Thread 1786558 Screenshot
  • Jed_C
    Replied on April 8, 2019 at 9:14 PM

    You need to delete the actual submission where the uploaded file attached is. Once you deleted the submission, it will also delete the uploaded file. Here's a guide on how to do it:

    1. In My Forms, select the form and the click the "Submissions" button.

    JotForm upload limit: can we delete the previously uploaded documents to free some space? Image 1 Screenshot 50

    2. Scroll down and you will see the grid report. You can click the red "X" to delete the submission.

    JotForm upload limit: can we delete the previously uploaded documents to free some space? Image 2 Screenshot 61

    3. You can also click the "Delete" button at the top right if you are viewing a single submission.

    JotForm upload limit: can we delete the previously uploaded documents to free some space? Image 3 Screenshot 72

    4. Also, you can download all uploads on your form.

    JotForm upload limit: can we delete the previously uploaded documents to free some space? Image 4 Screenshot 83

    Hope that helps. Let us know if you have any questions or if you need further assistance.