JotForm upload limit: can we delete the previously uploaded documents to free some space?

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    Joni Tjhin 
    Asked on April 08, 2019 at 07:10 PM

    To whom it may concern:

     

    We received notification email that we have reached our JotForm upload limit, to continue use the free account, can we delete the previously uploaded documents to free the space or you have any other suggestion. 

     

    Thank you in advance for your kind assistance and hope to hear from you soon.

     

    Regards,

    Joni

     

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    Jed_C
    Answered on April 08, 2019 at 09:14 PM

    You need to delete the actual submission where the uploaded file attached is. Once you deleted the submission, it will also delete the uploaded file. Here's a guide on how to do it:

    1. In My Forms, select the form and the click the "Submissions" button.

    2. Scroll down and you will see the grid report. You can click the red "X" to delete the submission.

    3. You can also click the "Delete" button at the top right if you are viewing a single submission.

    4. Also, you can download all uploads on your form.

    Hope that helps. Let us know if you have any questions or if you need further assistance.