Billing: I wrote you to cancel and refund me and instead your charged me again.

I wrote you to cancel and refund me and instead your charged me again 

please refund me for the months I haven’t used your service

thanks 

info@38rain.com 

is thr account 

I'm not able to locate your previous refund request thread. Would you mind sharing to us the link?

Please note that you will need to cancel auto renewal in your PayPal account to avoid recurring charges. Kindly follow this guide https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription and once canceled, please contact us again so we can file for a refund.

Looking forward for your response. 

Ok   I cancelled it on PAYPAL>  Please also refund me for the past months that I havent used the service

I have processed your refund and subscription cancellation. Please give us at least 5-7 days for the refund to reflect to your account.

If you need further assistance, let us know.