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  • Profile Image

    There are submissions to my form that are not showing up on my list

    Asked by curugby on February 12, 2013 at 06:24 PM

    last week I checked my submissions and I had 50, when I check this week I am back down to 46.

     

    Some of my submissions have been removed or deleted.

     

    Can you help me recover these?

     

    Thank you,

    Jim

     

  • Profile Image
    JotForm Support

    Answered by Welvin on February 12, 2013 at 10:58 PM

    Hi Jim,

    Can you please tell us what particular submissions aren't listed on your forms submissions page? Like for example, the submitters name or submissions ID? Please kindly check your mail inbox about this information.

    I have made a fixed to the form submissions count and recovered one submission. The total is now 47. Also, would you mind if I test your form to see if the problem still persist?

    Furthermore, please kindly update us once this continue to happen.

     

    Thanks