How to hide fields on customized emails?

  • Profile Image
    Michty6
    Asked on April 08, 2019 at 10:50 PM

    I'm looking to build customized emails with 'hide empty fields' enabled.  But it seems that as soon as I create any kind of email that's different from the default, this doesn't work - how do I do this?

    Thanks!

  • Profile Image
    Kiran
    Answered on April 09, 2019 at 02:14 AM

    Please be noted that the empty fields can be hidden only when the default table layout is used. If the fields are used in the customized email, unfortunately, it is not possible to hide the field label when the field is not filled.

    Thanks!

  • Profile Image
    Michty6
    Answered on April 09, 2019 at 09:41 AM

    Ok what if I've deleted the default table, how do I get it back?

  • Profile Image
    Kiran
    Answered on April 09, 2019 at 11:06 AM

    You may add a new notification/auto responder to the form so that it shall be displaying all the fields on the form with default table.

    Hope this information helps!