How to hide fields on customized emails?

  • Michty6
    Asked on April 8, 2019 at 10:50 PM

    I'm looking to build customized emails with 'hide empty fields' enabled.  But it seems that as soon as I create any kind of email that's different from the default, this doesn't work - how do I do this?

    Thanks!

  • Kiran Support Team Lead
    Replied on April 9, 2019 at 2:14 AM

    Please be noted that the empty fields can be hidden only when the default table layout is used. If the fields are used in the customized email, unfortunately, it is not possible to hide the field label when the field is not filled.

    Thanks!

  • Michty6
    Replied on April 9, 2019 at 9:41 AM

    Ok what if I've deleted the default table, how do I get it back?

  • Kiran Support Team Lead
    Replied on April 9, 2019 at 11:06 AM

    You may add a new notification/auto responder to the form so that it shall be displaying all the fields on the form with default table.

    Hope this information helps!