why my account is suspended

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    aldy 
    Asked on April 09, 2019 at 12:49 AM

    hello jotform, why is my account is suspended, i cannot login anymore to my account and it says SUSPENDED, any reason for this,


    my email account is aldybino@gmail.com

  • Profile Image
    Michelle_J
    Answered on April 09, 2019 at 01:59 AM

    Multiple of your forms were found on your account and flagged as copyright logo scam.

    155478921704-09-2019-1554788942.png

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our system.

    Send these proofs to reviewers@jotform.com with Thread #1786803 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.

  • Profile Image
    aldybino
    Answered on April 09, 2019 at 02:43 AM
    no, you wrong, its my company logo, bantex, how can i prove that it is
    totaly my company logo, i was being on a campaign to collect the data from
    our costumer
    ...