What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [jotform.us] Forms are timing out or are extremely slow.

    Asked by buddyhogan on February 12, 2013 at 06:50 PM

    I've used the servers mentioned in response to the same issue raised by another user in January with no luck.  When will this problem be solved?  It appears that additional resources need to be added.  I remember getting an e-mail recently stating that you have reached the 1 million users mark.   Does that have anything to do with this issue?

    I am temporarily creating a standalone form until the issue is resolved.  I have been a long time Jotform user and like your service very much and want to continiue using it.

    Thank you.

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    Answered by webmasterphi on February 12, 2013 at 08:53 PM

    Hi buddyhogan,

    Good day, with regards to your question "when will this problem be solved?" The technical/dev team is doing their best to fixed all the bugs and all the server synchronization issue that jotform is experiencing but as of yesterday, i think they already resolved the issue. 

    Now with regards to your question "Does reaching one million user have anything to do with the issue?" No, the said server synchronization issue that jotform experience is part of the unavoidable glitch of servers.

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    JotForm Support

    Answered by Welvin on February 12, 2013 at 11:53 PM


    We are truly sorry for the inconveniece this may have caused. In addition to webmasterphi, this could be related to jotform.us base forms so I have forwarded this to our Level 2 Support for further investigations.

    We'll let you know on this thread if we come up with updates from our developers. Everything will undergo thorough checking so your patience and understanding on this matter is highly appreciated.


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    Chief Technology Officer

    Answered by eee on February 13, 2013 at 05:10 AM


    Problem has been solved,

    Kindest Regards.