Suspended acount

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    Asked on April 09, 2019 at 05:49 AM

    Hello my account is suspended and I didnt know why, but after Ive searched the forums i think maybe its because I had collected some credit card details once! Can you please delete that section of my form and re instate my account?

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    Answered on April 09, 2019 at 07:51 AM

    We apologize for any inconvenience caused. I see the account was suspended.

    I have forwarded this thread to our Form Reviewers team. They will provide updated response here when available.

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    Answered on April 09, 2019 at 09:29 AM

    This form was found on your account as suspicious of phishing activity because you're collecting credit card details.


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I removed the offending fields on your form and reactivated your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Try logging in now and let us know if you need further assistance.