Suspended acount

  • Emma
    Asked on April 9, 2019 at 5:49 AM

    Hello my account is suspended and I didnt know why, but after Ive searched the forums i think maybe its because I had collected some credit card details once! Can you please delete that section of my form and re instate my account?

  • jonathan
    Replied on April 9, 2019 at 7:51 AM

    We apologize for any inconvenience caused. I see the account was suspended.

    I have forwarded this thread to our Form Reviewers team. They will provide updated response here when available.


  • Michelle JotForm Support
    Replied on April 9, 2019 at 9:29 AM

    This form https://www.jotform.com/81823017384860 was found on your account as suspicious of phishing activity because you're collecting credit card details.

    155481639904 09 2019 1554816343 Screenshot 10

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    I removed the offending fields on your form and reactivated your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

    Try logging in now and let us know if you need further assistance.