Problems with quantity of submissions

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    claudioas
    Asked on April 09, 2019 at 09:54 AM
    Good Morning! I'm using the free form that accepts 550 submissions, however, when placing five files, the amount of submissions is far below the required. Please check what is happening and regularize, therefore, we have urgent deadlines to comply. Thanks in advance for your attention and support, I am waiting for an urgent return. Cláudio Antônio  
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    david
    Answered on April 09, 2019 at 11:58 AM

    The file upload storage total is a running total for stored files.  Deleting submissions that have files uploaded would reduce the storage total.  The following thread has some great information regarding how delete submission while keeping the form:

    https://www.jotform.com/answers/494860-How-To-Delete-Submissions-and-Keep-the-Form