Not able to add any widgets in form.

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    lumierex5
    Asked on April 09, 2019 at 10:56 AM

    How can I access the Jotform widgets? 

    I get this error message everytime I create/open a form >> "Oops! Something went wrong and We couldn't initialize widget list.

    Could you please refresh the page?"

    I tried installing the widgets from the widget store but that didn't work either. 

    How do I go about fixing this ?

  • Profile Image
    Richie_P
    Answered on April 09, 2019 at 01:05 PM

    I have checked your form and I was able to view the widgets at my end.

    Can you please try clearing your browser's cache or use another web browser in editing your form?

    Please give it a try and let us know if the issue still remains.

  • Profile Image
    lumierex5
    Answered on April 09, 2019 at 01:20 PM

    I just tried with Safari browser and the problem is still there

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    ashwin_d
    Answered on April 09, 2019 at 02:48 PM

    I am sorry for the trouble caused to you. With which form you are having this issue with?

    I did check your last edited form "Flightsss" and did not find any issue with that. I was able to widget successfully. Please check the screenshot below:

    1554835612addWidget.gif

    I would suggest you to please try again using chrome or safari browser and get back to us if the issue persists in other browser as well.

    We will wait for your response.