Take Photo widget is displaying images incorrectly on submissions page

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    Jpmartin
    Asked on April 09, 2019 at 11:12 AM

    the take photo widget seems to be off - the photo file seems to have grown very large overnight! Can you please help?

    I just did a chat with support and their response is below.

    The last time I created a support ticket so that it could go to the backend team, NOTHING ever came of it.  I truly hope someone can help with this issue ASAP.

    thank you, Jackie

    I see this issue and I am able to replicate it.

    This needs to be escalated. I would suggest you to please create a support ticket and we will report it to our backend team.

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    Victoria_K
    Answered on April 09, 2019 at 01:33 PM

    Hello Jackie, 

    I have checked your submissions and also see that they are displayed not correctly on the page. I am escalating this to our developers. 

    As soon as we receive an update for this, we will inform you here.

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    Jpmartin
    Answered on April 09, 2019 at 02:07 PM

    thank you

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    Jpmartin
    Answered on April 16, 2019 at 02:27 PM

    Any update yet?  I can't believe it takes this long to get something to change/update?


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    Alan_D
    Answered on April 16, 2019 at 04:00 PM

    Sorry for any inconvenience. But there is no update for now. I am sending an email to our backend team. We will inform you here. 

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    Jpmartin
    Answered on April 18, 2019 at 11:15 AM

    This is truly an inconvenience, and we really need some help with this issue ASAP.

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    Alan_D
    Answered on April 18, 2019 at 12:38 PM

    We are sorry for the delay. We have updated the ticket. You will be informed here when the issue solved. Thanks for your patience and understanding.

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    Jpmartin
    Answered on April 23, 2019 at 10:17 AM

    Hello I am still hoping for a resolution to this problem that is causing us much headache!


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    Alan_D
    Answered on April 23, 2019 at 11:49 AM

    Excuse for any inconvenience. We have opened the ticket with important priority. I am again sending an email to our backend team to draw their attention. Thanks for your patience.

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    eugene
    Answered on April 24, 2019 at 12:01 PM

    Sorry for the inconveniences caused so far.

    It should be fixed now.

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    hayk
    Answered on April 29, 2019 at 03:16 AM

    I checked the user's submissions and now the images are displayed correctly.