Cannot reset password

  • jhellington71
    Asked on April 9, 2019 at 12:01 PM

    Hi


    I am trying to change my password but when I type in the new and current passwords it is not saving in order to send me the reset?


    The only way I can log in presently is using my Google account!


    What am I doing wrong?

  • Richie JotForm Support
    Replied on April 9, 2019 at 1:43 PM

    You may try to reset your password using the Forgot password.

    Here is a guide:https://www.jotform.com/help/489-How-to-reset-the-password

    Please give it a try and let us know if the issue still remains.