Cannot reset password

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    jhellington71
    Asked on April 09, 2019 at 12:01 PM

    Hi


    I am trying to change my password but when I type in the new and current passwords it is not saving in order to send me the reset?


    The only way I can log in presently is using my Google account!


    What am I doing wrong?

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    Richie_P
    Answered on April 09, 2019 at 01:43 PM

    You may try to reset your password using the Forgot password.

    Here is a guide:https://www.jotform.com/help/489-How-to-reset-the-password

    Please give it a try and let us know if the issue still remains.