I am having trouble updating a new form..

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    Barcher000
    Asked on February 12, 2013 at 09:10 PM

    I made a form a couple days ago and added it to my website.

     

    Today, I made changes to the form. I preveiew it and copied the source code and pasted it to my webpage.

     

    The problem is that I am not able to get it to update with the added info. It just keeps loading the original.

     

    Any thoughts?

    BTW - I love you service.

     

    Bob Archer

  • Profile Image
    ctkuan
    Answered on February 12, 2013 at 09:24 PM

    2013 - 2 - 13

    I have a similar problem but worse.  I was unable to view forms which I created yesterday and unable to create new form today.

    I am on Basic without payment.  Would upgrading to Premium resolve the problem?  But I need to be assured that upgrading works.

     

    ctkuan

  • Profile Image
    jeanettebmz
    Answered on February 12, 2013 at 10:32 PM

    @Barcher000

    Thank you for your opinion about our products. Due to platform updates , we have had some glitches in some accounts , but our developers are very aware of the problem

    Can you please try to log out, clear your browser cache, log back in and try to grab the code again?

     

    @ctkuan

    Can you please tell if you are able to view this live version of your form?

    http://www.jotform.me/form/30411574934452

    If not, please open a separate thread if the issue persist

  • Profile Image
    ctkuan
    Answered on February 13, 2013 at 03:39 AM

    Yes.  The problem has been resolved.  Thanks.

     

    ctkuan