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    Unexpected behavior of page break and form collapse

    Asked by naio on March 18, 2011 at 06:39 AM

    I'm building a multi-page form and one of the pages (the one before the last) has a collapsed area that includes 4 fields. Every page starts with a page heading and ends with the page break.

    The problem is that if I use the collapsed area, the page containing it appears at the bottom of every previous page, and the whole form is cut at the point where the collapsed area is meant to be. This means that I don't get the last page break (the one before the form's last page) neither the last form page with the submission button.

    I'm using Chrome 10 and I've read that JotForm has some issues with it, so I've tried that same form with Internet Explorer and Firefox with identical results.

    I'm a beginner with JotForm, so maybe I'm doing something wrong?

    Thanks in advance for your help!

    i

    Page URL:
    http://www.jotform.com/form/10740422131

    Screenshot
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    Answered by DanielGriffin on March 18, 2011 at 11:31 AM

    Hi there,

    I don't think you are doing anything wrong, it looks like the collapsed area is interfering with the page break somehow.  I have cloned your form and removed that piece, and it seems to display correctly.  I will send the issue to the devs because I don't think it should be behaving like that.  If you don't mind, I will leave the clone in your account so that they can see the problem.

    Thanks,
    Daniel

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    Answered by naio on March 18, 2011 at 02:29 PM
    Thanks Daniel, I hope the devs find what's going on...
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    Answered by markashton on April 11, 2011 at 11:04 AM

    Hi,

    Would you clarify something please to save me hours of red herring testing ....

    Am I correct in assuming that Form Collapse and Page Break cannot co-exist on the same form and function together as they should. My brief efforts at getting them to work together have produced a 100% failure rate. 

    Throwing form collapse elements in on page 4 of a form (let's say) creates very buggy behaviour and renders the form unusable.

    The above string presents no definitive answer to the hapless naio. It seems to be "in the ether".

    So, I'd be very grateful to the jotform powers that be to clarify the following point:

    "Is it correct that form collapse cannot co-exist with page break and function properly under any circumstance?"

    Thanks

    Regards Mark & naio

     

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    Answered by DanielGriffin on April 12, 2011 at 02:35 PM

    Hi Mark and Naio,

    Yes that is still the case under certain situations.  I have just recreated the problem on a test form and I still see it occuring.  Naio, I took a look at the clone in your account but it seems to be working now.  Have you made any recent changes to it?  If so please let us know what as it will help with diagnosing the problem.

    The ticket is still open and currently assigned to a developer.  Rest assured that we will post an update as soon as it is resolved.

    Thanks for you patience in this matter,

    Daniel.

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    Answered by markashton on April 12, 2011 at 02:59 PM

    Daniel

    Are you advising me that there is a jotform in existence that happily exists with both Page Break and Form Collapse functioning correctly?

    I'd like to see it if I could ;)

    You state "under certain situations". What exactly do you mean by that? What situations do the two functions co-exist in harmony and I'll go down that route in my form development.

    Here's a wager my friend. I bet you cannot get a jotform to work properly with both Page Break and form collapse working correctly.

    Let me know if you will take on the dare, my hard rocking amigo

    Regards Mark

     

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    Answered by DanielGriffin on April 12, 2011 at 09:17 PM

    Hi Mark,
    Here is an example for you:
    http://www.jotform.com/DanielGriffin/11015553844

    Apologies, I mistyped "under certain conditions".  For example, if the Form Collapse comes before the Page Break in the form layout, then the form will function correctly with both elements. 

    As I say, the error is being examined by the devs and once it is fixed you'll be the first to know!

    Rock on ;-)
    Daniel

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    Answered by naio on April 18, 2011 at 04:06 AM

    Hi Daniel,

    Excuse me for the delay in answering your question of April the 12th:

    Naio, I took a look at the clone in your account but it seems to be working now.  Have you made any recent changes to it?

    No, I didn't make any change to the clone, I just left it as you created it.

    I'm still on the design phase for this form, I hope to find a workaround to the form collapse + page break issue.

    naio

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    Answered by DanielGriffin on April 18, 2011 at 10:34 AM

    Thanks Naio,

    In that case the developers must still be trying something.  If you experiment with your form layout then you might be able to get it working as illustrated above, i.e. make sure your form collapse comes before the page break.  The ticket is set to high priority so I'm sure the developers will have it working perfectly soon.  Thanks again for your parience.  As soon as it's updated you'll get a notification email.

    Daniel.

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    Answered by lindar on October 20, 2011 at 03:21 PM

    Hi Daniel -

    Was a solution to this able to be developed? I find the same problem on a multi-page form with collapsable pieces occurring after the first page break.

    Thanks,
    -Cathie

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    Answered by markashton on October 20, 2011 at 03:27 PM

    Daniel,

    That High Priority flag kicked the developers asses into action eh?

    Nailed it ;)

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    JotForm Support

    Answered by Mike_T on October 20, 2011 at 05:26 PM

    We are deeply sorry for the delay on resolving this problem.

    Our developers are very busy on fixing even more important bugs, optimization existing functions, and implementing new features. I would like to assure you that we are not going to stop improving our services. Your problem is already marked as an Important one, and assigned to one of our developers. Unfortunately, we can not provide any ETA on this, but the problem will be solved as soon as possible.

    Thank you for your patience and cooperation with us. We appreciate it very much.

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    Answered by cheekyface on July 25, 2012 at 01:41 AM

    Just checking to see if this is still in plans t be fixed.  If it has been then there must be something wrong at my end since I'm seeing the problems that others have been posting on the forum. 

    My aim was to have collapsible areas within pages but as it turns out the collapsible fields can only exist below the form and appear separate from other pages.

    I've saved my form as a clone and I'll leave that as it is for now.

    I can make do with this if I have to since it still serves my purpose (luckily) in a round about way but it's not ideal.  I would prefer for the collapsible fields to be available only when the user gets to the page containing them.  Is that going to be at all possible once this is fixed?

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    JotForm Support

    Answered by jonathan on July 25, 2012 at 06:09 AM

    @cheekyface

    Hi, this bug is still on the list... but still no ETA on when will be fix.

    Using both collapsable and page break element on the form will have potential issues. 

    Please take caution in still using them on your form.

    FYI

    Thanks.

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    Answered by markashton on July 25, 2012 at 06:26 AM

    Jonathan my fine friend,

    This list you talk about ... mmm? 

    Daniel advises in his clear reply of April 18 2011 (15 months and 7 days ago or 11,112 hours ago) the following .... 

    "The ticket is set to high priority so I'm sure the developers will have it working perfectly soon."

    The problem here is that this is buggy ... not a feature request. I see roll-out after roll-out of third party integrations ... but the core product is ... well you know ....

    You should advise people not to use the two functions together or not to have them available to use together becuase it inadvertently wastes people's time trying them out in the first place - like a couple of hours getting it going before you drill down into the forum.

    Just a thought. not really going to be fixed though is it? Ground zero could have been cleared twice in this amount of time ... 

    I love jotform ... it's just the false promise thing sometimes ... who are we fooing ;-)

    Many Thanks, Regards Mark

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    JotForm Support

    Answered by jonathan on July 25, 2012 at 06:53 AM

    Hello Mark,

    I am aware that you got updated with this thread recently.. =)

    Yes, this bug had been on the 'list' for quite long already, but somehow I do support our dev team's strategy in addressing them(I am sure they are aware of all this).

    What I can say for now is, the ticket have not be reached yet at this time, ETA for when will be addressed is still not available.

    I think cheekyface is fully aware of the issue when this 2 fields are combined in the form, but did say 

    I can make do with this if I have to since it still serves my purpose (luckily) in a round about way but it's not ideal. 

    So, I can only give advise to be cautious and be prepare for potential problem later on. Making backup of submissions and of the form can help recovery if failure arises.

    regards,

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    Answered by eiermann on September 01, 2012 at 12:42 PM

    If I understood the problem correct then I probably have the solution to it. 

    Is this what you are looking for? 

    Form collapse and page break

     

    I added an invisible form collapse at the end that is opened.

    All the others are visible and closed. 

    Hope this helps ;-)