Submitting Forms through IE

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    kzook123
    Asked on April 09, 2019 at 01:52 PM
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    zuritapia
    Answered on April 09, 2019 at 02:58 PM

    Hi @kzook123,

    Thank you for reaching out on this matter. Are you currently using the latest version of IE? Also, would you please submit screenshots of this issue to further look into this.

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

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    kzook123
    Answered on April 09, 2019 at 03:20 PM

    This is what employees were seeing - the please wait...  and nothing ever happened. When they moved to Chrome, there were no issues. IE 11 is what employees use. 

    1554837558Jotform Link.PNG

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    zuritapia
    Answered on April 09, 2019 at 04:49 PM

    Alright, I have gone ahead and cleared the cache on your form. Let's have your employees clear their IE cache as well. Once that is done try again and let me know if the error persists.

    Here is a link on how to clear the cache on IE: https://clear-my-cache.com/windows/internet-explorer-11.html