What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms will not save

    Asked by Flick on March 18, 2011 at 06:43 AM



    I have been trying to update my forms for a few days now. I have tried in a couple of different browsers - in one they just freeze all the time. In another they don't freeze but try to save and the save icon just goes round and round and does not complete the save meaning my forms never het updated.


    I have tried it on different browers, computers and internet connections. It has been happening for nearly a week and I really need to launch them!! Please help me!!



  • Profile Image

    Answered by DanielGriffin on March 18, 2011 at 10:10 AM

    Hi Flick,

    The symptoms you've mentioned sound more like a connection problem, so perhaps you were working on the forms during the recent maintenance.

    I made a small edit to one of your forms and it saved successfully.  Can you let me know if you see the changes within JotForm or is the problem with an embedded form? Please let me know where the form is and i'll investigte it further for you.