Forms will not save

  • Profile Image
    Flick
    Asked on March 18, 2011 at 06:43 AM

    Hi

     

    I have been trying to update my forms for a few days now. I have tried in a couple of different browsers - in one they just freeze all the time. In another they don't freeze but try to save and the save icon just goes round and round and does not complete the save meaning my forms never het updated.

     

    I have tried it on different browers, computers and internet connections. It has been happening for nearly a week and I really need to launch them!! Please help me!!

     

    Thanks

  • Profile Image
    DanielGriffin
    Answered on March 18, 2011 at 10:10 AM

    Hi Flick,

    The symptoms you've mentioned sound more like a connection problem, so perhaps you were working on the forms during the recent maintenance.

    I made a small edit to one of your forms and it saved successfully.  Can you let me know if you see the changes within JotForm or is the problem with an embedded form? Please let me know where the form is and i'll investigte it further for you.

    Thanks,
    Daniel