PayPal Checkout "Client authentication failed" error message

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    Asked on April 09, 2019 at 02:17 PM

    I have followed the directions in PayPal, Jotform, and the Jotform message boards. My form says "client authentication failed" in the payment area.

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    Answered on April 09, 2019 at 03:40 PM

    Generally, this issue occurs when the credentials used are incorrect or incorrect payment mode is selected (live or sandbox)

    Can you please check in your developers dashboard if you have set your payment mode to live?

    Please give it a try and let us know if the issue still remains.