PayPal Checkout "Client authentication failed" error message

  • knoxabortiondoulacollective
    Asked on April 9, 2019 at 2:17 PM

    I have followed the directions in PayPal, Jotform, and the Jotform message boards. My form says "client authentication failed" in the payment area.

    https://form.jotform.com/90974464136161https://form.jotform.com/90974464136161https://form.jotform.com/90974464136161

  • Richie JotForm Support
    Replied on April 9, 2019 at 3:40 PM

    Generally, this issue occurs when the credentials used are incorrect or incorrect payment mode is selected (live or sandbox)

    Can you please check in your developers dashboard if you have set your payment mode to live?

    PayPal Checkout Client authentication failed error message Image 1 Screenshot 20

    Please give it a try and let us know if the issue still remains.