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startuphealthAsked on April 9, 2019 at 3:08 PM
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Kevin Support Team LeadReplied on April 9, 2019 at 4:06 PM
I have been testing the Zapier integration and I can see the files are transferring properly on my end, I have cloned your form and this is what I see:
1. JotForm submission:
2. Zapier response:
3. Record on Airtable:
May you please let us know how are you receiving the data on your end?
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startuphealthReplied on April 9, 2019 at 5:58 PM
This is what the data looks like on my end:
1. JotForm submission - uploaded a test document:
2. Zapier response (from task history in the zap) - it says the zap went through successfully with no errors - below is the field corresponding to the JotForm submission above:
3. Record in Airtable (blank):
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denis_calin Jotform SupportReplied on April 9, 2019 at 7:22 PM
Hi @startuphealth!
Can you please try setting the upload fields to disallow multiple file attachments and then check if attachments are showing up in Airtable?
Thank you very much, we will be waiting for your response!
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startuphealthReplied on April 10, 2019 at 10:46 AM
Hi Denis, I limited the number of files for each field with attachments to 1, and tried testing again with a new form entry. Unfortunately every other field in the JotForm is still getting through to Airtable except for the attachments - I'm still seeing blank fields in Airtable where documents should be.
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David JotForm Support ManagerReplied on April 10, 2019 at 12:33 PM
I understand that you are trying to accomplish this through Zapier. I have also tested through our own integration we have with Airtable: https://www.jotform.com/help/561-How-to-integrate-JotForm-with-Airtable
But the file was not sent even though the file type was created in Airtable, and the fields were matched correctly:
AirTable Field:
Matched:
I will report this to our back-end team to check further why the upload field will not transfer. You will be updated via this thread.
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onurince JotForm DeveloperReplied on April 11, 2019 at 2:54 AM
Hi,
If "Require log-in to view uploaded files." is checked in your account settings, Airtable could not fetch your attachments.
To send your uploaded files to Airtable, please kindly go to your account settings page then go to Settings section and uncheck the "Require log-in to view uploaded files." option.
Please check the screenshot below:
Please let us know how it goes.
Thanks.
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startuphealthReplied on April 11, 2019 at 11:22 AM
This worked! Thanks for your help