reset email address for login

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    Asked on April 09, 2019 at 03:22 PM

    When I was checking Jotform out to see if it was what we were wanting to use I used the sign up with Google option. We decided we do want to use Jotform but I want to set up a username and password associated with my email account. When I try to go that route it tells me I can't use that email. I assume this is because I had already logged in with Google. Can you delete from your system so I can create a new login with it?

  • Profile Image
    Answered on April 09, 2019 at 04:55 PM


    You are already signed up to use JotForm with your email. You can reset your password (guide!) and change your username to an available one any time you'd like (guide!). 

    Of course, if you would like to create an entirely new account, you can also change the email associated with this one. Simply go to My Account>Profile (or click on this link: and click on edit in the Email section.

    1554843236Screen Shot 2019-04-09 at 1.50

    Update the email, and then use to create a new account.

    Please let me know if you have any other questions. Thank you and have a wonderful day!