Google Sheet stop receiving data

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    Asked on April 09, 2019 at 05:35 PM

    I'm having an issue with a Google Integrated Excel Sheet. Data is being recorded thru Jotforms okay, but occasionally the excel sheet stops recording the submissions. I then go to Google Drive, delete the excel sheet, remove integration on the form, and reestablish and all submissions then get recorded to excel sheet. Currently the form IS properly recording all submissions, but it has stopped occasionally over the life of the form.

    Here's form:

    Here's the shared link to excel:

  • Profile Image
    Answered on April 09, 2019 at 06:44 PM

    I have manually synced your form submissions to the google sheet integration.

    Can you please check also if the google sheet is now up to date to the form existing submission data.

    I also recommend re-embedding the form on your website using instead its iframe embed code.

    Getting the Form iFrame Code

    The form is currently published on the website using the default JS script codes. It could be possible script conflict issue was causing issue on the google sheet integration submissions. Using the frame embed should prevent and conflict.